Refund & Cancellation Policy
This "Refund & Cancellation Policy" (hereinafter referred to as "this Policy") applies to all paid products and digital content services provided by HH TV (hereinafter referred to as "HH TV", "we", "us", or "the Company") through its website, Android application, and iOS application.
Users are advised to read and fully understand this Policy carefully before completing any payment. Once payment is completed, it will be deemed that you have agreed to and accepted the entire content of this Policy.
1. Description of Digital Content Services
The products provided on this platform are instant-delivery digital content services, including but not limited to short dramas, video content, full series unlocking, content packages, or membership-based services.
Upon successful payment, the related content will be unlocked immediately or automatically, and the service is considered to have commenced.
2. General Refund Principle
Given the non-recoverable and irrevocable nature of digital content, once content is unlocked or usage begins, refunds or cancellations are generally not supported.
Users should confirm the content, price, and unlocking scope before payment.
Refund requests due to user's personal reasons (including but not limited to accidental purchase, no longer wishing to watch, dissatisfaction with content, device incompatibility, etc.) will not be supported.
3. Special Circumstances Where Refunds May Be Accepted
Users may apply for a refund under the following limited circumstances:
- System or Technical Errors: Duplicate charges or multiple charges caused by abnormal platform systems.
- Content Unlock Failure: Payment has been completed, but the content failed to unlock normally and cannot be fixed through technical means.
- Legal Requirements: Other circumstances where a refund is mandatory under applicable laws and regulations.
The final decision on whether to issue a refund will be made by the Company after verifying the relevant circumstances.
4. Refund Application Process
Users must submit a refund application via the official customer service email:
The application must include the following information:
- Registered account information (mobile number or email)
- Order number or payment receipt
- Explanation of the refund reason
The Company will complete the verification and provide a response within 24 hours, and if the refund reqeust is acceptable, we will refund the amount back to users within 48 hours
5. Refund Processing Method
Once confirmed as meeting the refund conditions, the refund will be issued back to the original payment method.
The actual time to receive the refund depends on the processing cycle of the payment channel or bank.
The Company is not responsible for delays caused by third-party payment processors.
6. Cancellation of Membership or Subscription Services (If Applicable)
If the platform offers membership or subscription services, users can turn off auto-renewal according to the app store or platform rules.
Fees for an already commenced membership period are generally non-refundable.
Cancelling a subscription only affects future billing cycles and does not impact the usage rights of the current cycle.
7. Abnormal Accounts and Risk Control Handling
The Company reserves the right to reject refund requests for accounts exhibiting abnormal transactions, malicious refunds, or policy abuse.
The Company reserves the right to take measures against such accounts, including restricting features, suspending, or terminating services.
8. Policy Changes
The Company reserves the right to update this Policy based on changes in laws and regulations or business adjustments. The updated policy becomes effective upon publication.
9. Contact Us
If you have any questions regarding this Policy or require support, please contact us via:
Company Name: HH TV
Contact Email:
Contact Phone Number: